In support of our amazing NHS staff and other key workers in these challenging times, back in March we made the difficult decision to temporarily close the practice for all but the most urgent of cases.
Given the hands-on nature of what we do, it was obviously just not possible to maintain any form of social distancing in the practice environment.
We felt that the risks of possible infection during face-to-face consultations were far too great – both for you and your loved ones at home, as well as for us and our loved ones – so, in keeping with all relevant guidelines, we restricted direct contact to an absolute minimum.
However, the situation has now moved on somewhat and, although the risks are still very real, we have had clearer guidance on how we can begin to open up our practice to a wider group of people.
For the time being, Cate, Juliet, Jo and Lloyd are at work – i.e. for osteopathy and cranial osteopathy – and Ann is seeing a few of her regulars. We hope that Grace will be back with us again soon.
We have undertaken risk assessments and drawn up a series of changes to the way we work, which we feel reduce the risks to you – and to us – as much as we possibly can.
The table here gives an outline of those changes.
Not every body likes tables of information, so we have also drawn up a Patient Journey, to give you an idea of what to expect when you do feel ready to come back into the practice. We can talk you through this when you give us a call.
It must be emphasised that face-to-face consultations still carry a very real risk. After all, they take place indoors, in close proximity and for an extended period of time – the exact opposite of social distancing recommendations. For this reason, visits will be considered on a case-by-case basis. A pre-screening telephone call will take place before each one, to check you are clear of Covid-19 symptoms and to confirm your risk status. It will also be used to remind you of the procedures in place to protect you – and us – as much as possible.
Ultimately, although we can inform you of all the protective measures we have put in place, only you can decide whether the time and the circumstances are right for you to come and visit us.
We ask for your strength and understanding at this difficult time.
If you do not feel ready to venture back in yet, there are still other ways we can support you from a distance:
Stay connected with us
We are still checking messages on a daily basis. If you need any advice or information, please leave a message with your name and number and one of us will call you back by the next working day at the latest.
Please note that Debbie Waters, one of our counsellors, is offering telephone consultations. you can find her contact details here.
To support your self-care, we have been posting a few links and videos of our favourite health care tips and exercises. You can find some of them here on our website, or you can have a look at Jo’s posts on our Facebook page.
If you need a more in-depth consideration of an issue, we can set up a telephone or video consultation with you.
If you are concerned that you or someone in your family might have the virus, you can use the NHS 111 Online service to check the symptoms and to get the latest advice onlooking after yourself and your loved ones.
Please make sure you follow the most up to date advice on social distancing, self-isolation and shielding.
Protect yourself, your loved ones, your community and the NHS.
Take care out there and we look forward to seeing you again in person when you feel ready.