Protecting your privacy

When you visit us for your first consultation or treatment, we have to ask you to fill in a consent form covering consultation, examination and treatment (where appropriate), and data protection (including record keeping and communication preferences). Copies of these forms can be found via the “Protecting Your Privacy” drop-down menu on our website or via the link in the next paragraph. Please arrive 10 minutes or so before your scheduled time to complete the paperwork without disrupting your appointment.

Since 25th May 2018, all businesses have become subject to data protection legislation known as the General Data Protection Regulations (GDPR). As such, we have a duty to tell you what personal data we collect and why, how we store it and who has access to it. Following is a summary of some of the key points. Our detailed Privacy Statement can be found via the main menu, or you can follow this link.

Information and Communication

When you supply your personal details to this clinic, they are stored and processed for 3 reasons:

  1. We have a legal obligation to maintain medical notes, in order to provide you with the most appropriate treatment.
  2. Provided we have your consent, we may need to contact you in order to confirm your appointments with us, or to update you or your doctor on matters related to your care. Under the GDPR, this is known as legitimate interest.
  3. Again, provided we have your consent, we may occasionally send you specific information relevant to your care, in the form of articles, advice or newsletters. This, too, constitutes legitimate interest under the GDPR.

Your Records

Your records are stored on paper, in a locked filing cabinet, and the office is always locked out of working hours.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), and they will usually be destroyed after this period.

If we contact you via an email address that you have given us, that address will be stored on the email service provider’s system.

Access

We will never share your data with anyone who does not need access without your written consent, unless we are directed to do so by a legal authority.

Only the following people will have routine access to your data:

  • Our reception staff will have access to your contact details, because they organise our practitioners’ diaries, and coordinate appointments and reminders. They do not have access to your medical history or sensitive personal information.
  • Your practitioner(s), in order that they can provide you with appropriate treatment.