Category Archives: osteopathy

Adapting the way we work during COVID-19

LP in maskI’m sure many of you have been wondering when it is going to be safe to come back in to see us again. Well, no visit to anywhere outside your home can be considered risk-free at the moment.

However, we have just put the finishing touches to our risk assessments and infection control procedures, so we have a very clear idea of exactly how we are going to make treating you as safe as possible while the pandemic continues. Full details are now on this website and on our Facebook page, but you can rest assured that we have stocked up on hand sanitiser, face masks, aprons, gloves and cleaning materials!

We’ve missed you and we’re looking forward to seeing you again when you feel it is safe enough for you to come in.

Card payments now accepted

shopping business money pay
Photo by Pixabay on

We felt that was about time to start easing ourselves gently in to the 21st Century, so we now have a shiny new card terminal!

We can now accept most major credit and debit cards, as well as contactless payments up to £45.

Coronavirus advice

Government advice is now that we should all stay home except for certain essential reasons. We aim to support these requirements until we are are sure that the possible risks of infection are less than they are at present.

We are still checking messages regularly so, if you need any support or advice, please call and leave your name and number and we’ll ring you back by the next “working” day.

If you think you might have coronavirus symptoms, you should contact the NHS 111 service online. You should not go to a GP surgery, pharmacy or hospital.

It is most likely that the virus is spread in cough or sneeze droplets, either in the air or on people’s hands. Full advice is available via the NHS online.

You can reduce risk by washing hands with soap and water regularly, for at least 20 seconds. Hand sanitizer gels are a reasonable alternative, but not as good as soap and water!

You should cough or sneeze into a tissue – or the crook of your elbow – and then throw the tissue in a bin immediately.

You should try to avoid close contact with people who are unwell.

See our main page for updates.

Mike Bourne has left the building

Having now completed his phased move to Cornwall, Mike has left our practice to concentrate his efforts on building his own business in Bude. Whilst we are obviously sorry to lose him as a member of the team, we naturally wish him and Debbie every success with their new adventure. Good luck, guys!

Counsellor Debbie Waters – welcome to the practice.

Debbie Waters photo

We are delighted to tell you that counsellor / psychotherapist Debbie Waters is joining the team, to replace Michelle Glover, who has moved away. With Debbie working alongside Malcolm Retallick, we are able to continue to provide greater choice to prospective clients, who may feel more comfortable talking to a woman or who can only find time to come in on certain days.

Debbie will be offering appointments on Mondays, Thursdays and Saturdays, whilst Malcolm is available on Wednesdays and Fridays.

Please call the practice on 01208 812048 to arrange your free introductory phone chat with Debbie, with no obligations, or use the direct contact details at the bottom of her site page here.

More Cranial Osteopathy – By Popular Demand


We are delighted to let you know that we have been joined by another experienced and talented cranial osteopath, Juliet Stokoe. This means that we can now offer you more opportunities to access this highly sought-after and wonderfully gentle and effective form of treatment.

Juliet graduated in 2009 with a first-class honours degree from the European School of Osteopathy in Kent and has since been working in Hampshire, Berkshire and Wiltshire.  During this time, she has undertaken postgraduate training in paediatric osteopathy at the Osteopathic Children’s Centre and in child mental health at the Tavistock Centre. It is our great good fortune that Juliet is now in the process of relocating to Cornwall and has  joined us here at Wadebridge Ostopaths.

Although it is suitable for people of all ages, Juliet’s passion lies in using cranial osteopathy with babies, children and women. It can help to soothe and relax babies and young children, as well as helping to settle the rapidly-developing bodies of older children. She feels that women, including mums-to-be, are also likely to benefit from the calming and balancing effects of this approach.

Click on these links for more details on cranial osteopathy and about Juliet.

As an added bonus, Juliet has a background in therapeutic massage and has kindly agreed to stand in for our massage therapist Grace, who is taking some time off.

Appointments with Juliet are available on Mondays, but there are plans for a second day soon.

Please call our receptionist on 01208 812048 to book an appointment or to arrange an informal, no-obligation chat.

Protecting your privacy

When you visit us for your first consultation or treatment, we have to ask you to fill in a consent form covering consultation, examination and treatment (where appropriate), and data protection (including record keeping and communication preferences). Copies of these forms can be found via the “Protecting Your Privacy” drop-down menu on our website or via the link in the next paragraph. Please arrive 10 minutes or so before your scheduled time to complete the paperwork without disrupting your appointment.

Since 25th May 2018, all businesses have become subject to data protection legislation known as the General Data Protection Regulations (GDPR). As such, we have a duty to tell you what personal data we collect and why, how we store it and who has access to it. Following is a summary of some of the key points. Our detailed Privacy Statement can be found via the main menu, or you can follow this link.

Information and Communication

When you supply your personal details to this clinic, they are stored and processed for 3 reasons:

  1. We have a legal obligation to maintain medical notes, in order to provide you with the most appropriate treatment.
  2. Provided we have your consent, we may need to contact you in order to confirm your appointments with us, or to update you or your doctor on matters related to your care. Under the GDPR, this is known as legitimate interest.
  3. Again, provided we have your consent, we may occasionally send you specific information relevant to your care, in the form of articles, advice or newsletters. This, too, constitutes legitimate interest under the GDPR.

Your Records

Your records are stored on paper, in a locked filing cabinet, and the office is always locked out of working hours.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), and they will usually be destroyed after this period.

If we contact you via an email address that you have given us, that address will be stored on the email service provider’s system.


We will never share your data with anyone who does not need access without your written consent, unless we are directed to do so by a legal authority.

Only the following people will have routine access to your data:

  • Our reception staff will have access to your contact details, because they organise our practitioners’ diaries, and coordinate appointments and reminders. They do not have access to your medical history or sensitive personal information.
  • Your practitioner(s), in order that they can provide you with appropriate treatment.


Ann Retallick is changing her status!

AnnFrom the 9th of May 2017, Ann has decided to withdraw from the Register of Osteopaths. She feels that the registration fees are prohibitively expensive when she is only working on a very part-time basis.

Do not despair, though – this does not mean that she is stopping work. It simply means that she will no longer be allowed to use the title of “Osteopath”. Ann is fully entitled to continue with her wonderful manipulative and cranial therapy work in exactly the same way, and intends to do so for as long as possible! Thank goodness – what would we do without her?